Can Twitter create real value for your business?

I love reading SEOBook and from the SEO perspective, I think Aaron Wall is quite the guru. I also think he’s got very cool marketing and business development insight to share. But it seems Twitter is where our opinions start to differ. According to his post on Twitter, this microblogging platform is a big page rank waster, mostly because of the no follow links. True. He also seem to think there’s little to gain from using Twitter. Aaron also quotes Seth Godin on the fact that, just like the phone, Twitter is only a connecting medium, not a marketing medium.

My question to you is: if you could (legally :) ) listen to people’s conversations on the phone, hear them when they mention your product or service, if you could start your own conversation with them, wouldn’t you be all over the phone? I know I would!

Twitter might be nothing more than a connection between many dots, but it’s an extremely transparent one. You can literally watch thoughts spread through word of mouth. Tweets and retweets and the circle keeps growing.

And don’t forget the ROI you get from investing in relationships! I’ve seen this idea in the post’s comments, but I feel it needs to be stressed out. Twitter is a great place to meet interesting people. You might have hobbies, passions, causes or business in common, no matter which, this limited characters outlet is a great place to build a meaningful relationship.

Does it generate value for your business? Let’s see, you learn new things, you meet key people, others spread news, reviews and quick notes on your products or services, you interact with business partners and potential clients. Isn’t all this valuable?

I’ll use myself as an example: I’ve found inspiration for my business blog on Twitter, I’ve found resources I would have otherwise missed, I’ve been exposed to innovative ideas and picked up some new tricks on the way, I’ve met some potential clients, but most of all, I’ve built relationships with truly amazing people.

Yes, Google ranks might suffer because of Twitter. But is rank the only thing that matter? I think I’d take a few people talking about the services I provide and driving new customers my way over half a point of Google PR any day! Especially if those doing the tweeting are key influencers for my potential customers.

I won’t deny it, it’s easy to get lost on Twitter at times, it’s hard to keep it strictly business. It’s better defined as chit chatting with friends, plus some other benefits.

What do you think? Can Twitter create enough value for you business, to be worth integrating Twitter strategy in your overall business and marketing plan? I’d love to hear your thoughts in the comment section!

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14 Other Comments

This post has 9 comments

  • Brad Shorr

    Hi Alina, I can endorse your view because I, like you, have taken Twitter marketing out of the realm of theory and put it into practice. I am generating leads for clients using Twitter. Connections are leading to conversations on other media. This is not theory. It is fact. It is happening. As one who has toiled in lead generation going door to door, on the phone, and via direct mail, I find Twitter to be a medium that is faster and more efficient that any of them ever were or could be.

    Brad Shorrs last blog post..7-1/2 Reasons Why I Won’t Follow Someone on Twitter

  • Karen Swim

    Alina, twitter absolutely has business value for the reasons you stated and more. Twitter does have power to drive traffic to your site and there are many bloggers who have measured and can validate this fact, but most importantly it enables you to create and sustain relationships. Yes, there are other ways of accomplishing this in business but Twitter is a great tool. I came to care about Zappos because of Twitter, it changed from just another shoe company to a company that I like, trust and would buy from because of twitter. I have introduced tweeps to one another who have gone on to do business together. I have also been the recipient of business generosity. I respect Aaron and Seth but disagree with them about Twitter.

    Karen Swims last blog post..In Celebration of Reading and Writing

  • amypalko

    Hi Alina
    Couldn’t agree with you more on this. Twitter may be a connecting medium but as such I’ve found that it has completely changed the way I interact on the internet. It has allowed me to meet so many people and nurture worthwhile relationships with them. Opportunities abound on Twitter and I think that we’re still only scratching the surface of what can be achieved with the service. It think it’s definitely worth using. I certainly wouldn’t be without it now!
    Amy
    xx

    amypalkos last blog post..Springtime in the City

  • Alina Popescu

    Thank you for your input, Brad. I am glad your facts can support my partly theoretical findings.

  • Alina Popescu

    Karen, I know it’s a powerful traffic generator, but as in some cases this is only temporary, and was already covered in the initial post and its comments, I chose not to stress it. Love your story on Zappos. I’ve seen quite a few local brands make quite a presence on Twitter as well! I wasn’t exactly in their target, but they manged to catch my eye.

    Amy, I certainly wouldn’t be without it either. There are too many people I love interacting with to stay away!

  • Rosa Say

    Aloha Alina, I followed the tweets here from Brad and Joanna.

    I was thrilled to read your post today, for I have just kicked off a new Twitter experiment for my blog readers of Say “Alaka‘i” to encourage them to take the Twitter leap with me (I believe your comment luv captures my blog kick-off about it below). I write it for Hawai‘i’s newspaper, The Honolulu Advertiser primarily for their business audience, about management and leadership.

    I had two primary purposes: I am encouraging the digital learning and hope this will open another venue for our comment conversation. However after being on Twitter for a while now with a personal account in which my SLC/HP business freely flows, I agree with you completely about these additional benefits. As I say in my tweet on @sayalakai today, Twitter is about us as a community, thus it can very naturally be about a business community too.

    Rosa Says last blog post..Talking Story, Meet Twitter

  • Joanna Young

    Alina, I think how you make use of it depends on the scale of your business. If you’re a big business and people are talking about your service, or suggesting ways it could be better… you bet you’d want to be there talking back.

    For a small business or solopreneur like me… it’s ideal for support, networking, ideas, collaborative working, and allowing potential clients to learn more about the real you.

    Great post btw

    Joanna Youngs last blog post..Introducing the Theme for March: Community

  • Emma Brooks

    Twitter seems very good for connecting you with interesting peope that you might not have the opportunity or excuse to connect with normally.

    How you nurture that connection is up to you, but definitely if people feel connected to you, this has great potential for future business through relationships and referrals.

    Thanks Akina for your thought provoking blog post, best wishes, Emma

  • Alina Popescu

    Hi Rosa, thank you for stopping by and for your comment. Your experiment sounds really interesting and I’m glad you’ve managed to discover other benefits of belonging to this particular microblogging community. The link to the post is there, I’ll make sure to read it pronto!

    Joanna, you are right, business use Twitter differently, depending on size and other factors. But the value is there no matter how big or small said company is.

    Emma, welcome to WoBM! Yes, making the most out of emerging relationships is an individual task. But if you’re willing to make it work, tweeple are warm, open and very helpful :)

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