Comments on: Want long term deals? How’s your Customer Service? http://wordsofabrokenmirror.com/2009/06/04/long-term-deals-customer-service/ Online and Offline Marketing and PR Wed, 17 Mar 2010 10:07:18 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Anh http://wordsofabrokenmirror.com/2009/06/04/long-term-deals-customer-service/comment-page-1/#comment-2140 Anh Fri, 05 Jun 2009 16:44:11 +0000 http://wordsofabrokenmirror.com/?p=496#comment-2140 You know it, I know it, and seems like everyone knows that good customer service is needed to retain business, but only a few follow through. Companies need to not view social media as an enemy, but as an ally to help reach out to those dissatisfied customers, and improve their customer service. <abbr><em>Anhs last blog post..<a href="http://sellsellsell.salesnexus.com/2009/06/01/if-at-first-you-dont-succeed-email-email-email-again/" rel="nofollow">If At First You Don’t Succeed, Email, Email, Email Again!</a></abbr></em> You know it, I know it, and seems like everyone knows that good customer service is needed to retain business, but only a few follow through. Companies need to not view social media as an enemy, but as an ally to help reach out to those dissatisfied customers, and improve their customer service.

Anhs last blog post..If At First You Don’t Succeed, Email, Email, Email Again!

]]> By: Alina Popescu http://wordsofabrokenmirror.com/2009/06/04/long-term-deals-customer-service/comment-page-1/#comment-2135 Alina Popescu Thu, 04 Jun 2009 11:40:18 +0000 http://wordsofabrokenmirror.com/?p=496#comment-2135 Brad, you are quite right. It is a lot easier now for a negative comment to reach a larger number of potential customers. And even so, companies still harbor it! Brad, you are quite right. It is a lot easier now for a negative comment to reach a larger number of potential customers. And even so, companies still harbor it!

]]> By: Brad Shorr http://wordsofabrokenmirror.com/2009/06/04/long-term-deals-customer-service/comment-page-1/#comment-2134 Brad Shorr Thu, 04 Jun 2009 11:12:03 +0000 http://wordsofabrokenmirror.com/?p=496#comment-2134 Alina, Poor customer service has always been a recipe for disaster, but today, even more so. With blogs and other types of social media, word spreads fast and far about poor customer service experiences. Companies take a huge risk by inviting negative user comments. <abbr><em>Brad Shorrs last blog post..<a href="http://www.wordsellinc.com/blog/social-media/how-to-use-twitter-facebook-linkedin/" rel="nofollow">Are You a Social Media Doer or Dabbler?</a></abbr></em> Alina, Poor customer service has always been a recipe for disaster, but today, even more so. With blogs and other types of social media, word spreads fast and far about poor customer service experiences. Companies take a huge risk by inviting negative user comments.

Brad Shorrs last blog post..Are You a Social Media Doer or Dabbler?

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