I haven’t seen great ads in a while. You know, the smart, funny and compelling type of ads that make you smile and secretly crave for the product they promote. And then a friend pointed me to a BMW poster ad. It had that very same effect on me! So I am sharing it with you It might work on me because I am sort of in their target, but still, great one!

Click on image for the original.

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Bikers are an interesting group to observe. And seeing them interact with each other and with “outsiders” has helped me learn a few tricks that can be successfully applied to social media. Anyone thinking of a successful campaign on the social web should watch them closely, learn, and then apply.

1. Once you’re in, say hello to the others

When it comes to bikers, it doesn’t matter if you know those you meet on the road. You honk, or wave your hand, or find another way to say hello. You will always get a cordial reply. No matter how new to the group you are, you will get a warm welcome. Leave all shyness behind and take the plunge, you won’t regret it. And interacting with the rest is ten times more fun than just acting like a loner. Continue reading

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…be smart about how you try again!

I don’t really understand why some PR and marketing professionals are off to a good start and then mess it all up in the end! Let’s say you have a cool security product to promote. You wander around the blogosphere, looking for relevant blogs. You find them, you make sure they have covered a certain story, one presenting a problem your product can easily solve. You send a nice email to the author of the blog, showing that you’ve read it, understood who they target and only then contacted them.

All great! You get no reply for a couple of days. And you ask yourself: “Shouldn’t I remind them of my initial email?” And then you blow it! Instead of writing a short follow up email, you resend the same email, completely disregarding the fact you’ve already sent it again. If you take the time to try again, why not do it right?

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The Businessmagnet.co.uk solution

In troubled economic times when companies assassinate their marketing and advertising budgets, you’d expect companies in this industry to talk about how there’s no business and loss is lurking along their way. Yet in this very time and day, Businssmagnet.co.uk, online business directory from the UK, reported steady growth, a solid influx of new customers and a great, strengthened relationship with companies already working with them. I wanted to know more about their approach to business, as it is driving them up, right through the rough economic clutter. Lee Cheesman (see photo), Businessmagnet.co.uk Director was kind enough to answer a few questions.

While advertising budgets are being grossly cut down, Businessmagnet keeps growing. What’s your secret recipe?

Whilst we have seen a different trend throughout the advertising industry, we have been surprised by the number of businesses that have taken a proactive approach with the current economic situation, many businesses actually increasing their advertising spend, especially within the online sector. We too have taken a proactive approach to ensuring that our Directory is as streamlined and effective as ever. We have increased our web prominence and introduced a better system to keep our contact frequent with our customers. Continue reading

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While businesses are rushing to adopt Twitter, some fail to plan ahead. They just get the account, because it’s trendy and someone told them it works. And then they start wondering about a purpose, about whose responsibility it is, about what they should expect. When thinking about giving Twitter a try, think of what you want to get in return, who can do the task best and what you’re going to give that you’re not already giving on different channels.

So if you decide your support team should have a Twitter account to monitor issues reported by customers on Twitter because you want to make sure their problems are solved and they’re still happy with your product or service, I’d call that a good plan. It’s not the same thing as tweeting back a link to your knowledge base or saying the same thing the email reply asking for more info said, is it? If your support guy playing with Twitter is nice, knowledgeable and doesn’t mind providing support for something that’s not really caused by your product/service, I call that brilliant

I also have an example: when I switched to GoDaddy, I ran into some issues and had to talk to the support team. I also sent out tweet saying my travel blog is not working, but GoDaddy support was helping me with it. The tweetsupport of GoDaddy offered to help, even with WordPress and database issues if I needed it. I didn’t, but knowing they were there for me for something that wasn’t their fault when they could have said it wasn’t a GoDaddy related issue made me love them forever.

In conclusion, Twitter is as good of a medium as any to broadcast. But actually connecting with people, listeining to them, understanding their problems and helping them solve those problems is the right way to go if you want to take your microblogging efforts to a higher level.

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