If there is one thing I’ve learned about PR is that there’s always something new to learn. And you find lessons in all possible places, such as learning about word of mouth from stray dogs. One of the best resources for new things to learn are your clients. While working with them, you’ll discover PR mistakes and PR goldmines. You will brainstorm and get to implement ideas that you’d never considered possible.
But while this is obvious, the link to knowledge run deeper. When you work with a client for a longer period, you get to know their partners and their clients. You learn about their issues, the mistakes they made and what they did that worked as a charm. If they come from different parts of the world, you will be receiving extremely valuable tips on intercultural communication.
So when you’re getting ready for your next meeting with your client, their customers or their partners, remember to keep your eyes and years open. I for one have learned a lot about crisis management from clients who’ve never been through a crisis, but whose target market was prone to PR disasters 🙂
What valuable PR and marketing lessons have you learned from your clients, your partners or from people you’ve worked with?