While businesses are rushing to adopt Twitter, some fail to plan ahead. They just get the account, because it’s trendy and someone told them it works. And then they start wondering about a purpose, about whose responsibility it is, about what they should expect. When thinking about giving Twitter a try, think of what you want to get in return, who can do the task best and what you’re going to give that you’re not already giving on different channels.

So if you decide your support team should have a Twitter account to monitor issues reported by customers on Twitter because you want to make sure their problems are solved and they’re still happy with your product or service, I’d call that a good plan. It’s not the same thing as tweeting back a link to your knowledge base or saying the same thing the email reply asking for more info said, is it?  If your support guy playing with Twitter is nice, knowledgeable and doesn’t mind providing support for something that’s not really caused by your product/service, I call that brilliant

I also have an example: when I switched to GoDaddy, I ran into some issues and had to talk to the support team. I also sent out  tweet saying my travel blog is not working, but GoDaddy support was helping me with it. The tweetsupport of GoDaddy offered to help, even with Wordpress and database issues if I needed it. I didn’t, but knowing they were there for me for something that wasn’t their fault when they could have said it wasn’t a GoDaddy related issue made me love them forever.

In conclusion, Twitter i as good of a medium as any to broadcast. But actually connecting with people, listeining to them, understanding their problems and helping them solve those problems is the right way to go if you want to take your microblogging efforts to a higher level.

Sometimes work is purely fun and I feel bad getting paid for it. Like being there when this fun ad was created for one of the Mirror Communications clients, CoSoSys, vendor of leading endpoint security and data loss prevention solutions.

The ad is meant to emphasize how a company can simply not worry about thieves coming in and trying to steal their sensitive data. More on data loss and theft, how to prevent it and how serious it can be here.

Hope you enjoy the ad! Oh, and I challenge you to find me in the ad

Guest post by Hasan Shirazi, Logoinn

The significance of a unique logo for the purpose of marketing and branding of a company or its product is not hidden from anyone. Having a perfect logo could be the ultimate wish of any business owner who knows the real importance of visual identity. However, many a time, due to lack of knowledge or some other factors, business owners do some common logo design mistakes while building their business brand. These mistakes eventually develop a wrong brand image, and then a business has to face decline even when all other branding elements are fine. In this article, we have pointed out 5 common logo design mistakes most commonly made by business owners.

Not hiring a professional designer to do the job

On the surface you might think that designing a logo is not a complicated task. You may assume that nearly anyone with some taste and artistic inclinations can design a logo for you. However, reality is quite different. Designing a business logo is not a work of new or pastime amateurs. Continue reading

What I think you shouldn’t have missed last week…

Our weekly roundup has been MIA for quite a while now. But we’re back with 5 great articles I stumbled across last week. I’ll make it short and sweet and as always invite you to add to the list!

A great way to learn is to find out what you should never ever do, no matter who does it and thinks it’s cool. Darren Rowse of Problogger came up with a top of the worlds’ 10 worst strategies to promote your blog.

When you send an invitation to a party, people expect to show up and join the fun. Not to first submit a form and then get a second approval to attend the party. Karen Swim perfectly explained how this situation applies to social media in general and Twitter in particular.

There are some words or phrases that we hear on a daily (or should I say hourly?) basis. We’re so used to them, that we sometime believe just hearing them is enough to know what they mean. Open source is one of those phrases. Before starting to use it and other related terms, read this list of definitions published by Seth Godin.

Readers’ attention is hard to get and even harder to mentain. We are in a rush, a little bored and sometimes lazy. So grab words, as explained by Alex Cristache of Blogsessive, are always a great way to make sure we read a piece you’ve wrote.

Bloggers are a growing force when it comes to PR and Marketing. That is why a lot of companies and agencies what them to cover their stories. But bad pitches are common, so here’s another article on how to pitch bloggers from the VallyPRBlog.

Hope you like this week’s articles! Till next week, feel free to share your own findings

I’ve never really been to IKEA until recently. I went once, but my colleague and I rushed through it like a thunder storm, looking for some photo frames, so we missed most of it. Why did I go to IKEA in the end? Word of mouth, of course, from several sources. They all lead me to believe IKEA is a must see when decorating a new home, they made me envision a dreamy place where all your ideas could come true. I fell in love with these huge shrine to all all things interior design and I thought I should stop and analyze how it all happened. I believe there are quite a few lessons to be learned from this experience, which is in no way unique. Continue reading