If there is one thing I’ve learned about PR is that there’s always something new to learn. And you find lessons in all possible places, such as learning about word of mouth from stray dogs. One of the best resources for new things to learn are your clients. While working with them, you’ll discover PR mistakes and PR goldmines. You will brainstorm and get to implement ideas that you’d never considered possible.

But while this is obvious, the link to knowledge run deeper. When you work with a client for a longer period, you get to know their partners and their clients. You learn about their issues, the mistakes they made and what they did that worked as a charm. If they come from different parts of the world, you will be receiving extremely valuable tips on intercultural communication.

So when you’re getting ready for your next meeting with your client, their customers or their partners, remember to keep your eyes and years open. I for one have learned a lot about crisis management from clients who’ve never been through a crisis, but whose target market was prone to PR disasters

What valuable PR and marketing lessons have you learned from your clients, your partners or from people you’ve worked with?

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Yes, lots of Coca-Cola going on in movies and series, as well as drinks, fashion brands and anything you’d ever think of. I am sure you all remember the Bridget Jones cheering on a huge screen. Or the Apple computers in Zoolander. But does product placement still work for popular movies and TV series?

I have to say I’ve started to overlook a lot of it. From clothes, to what they’re drinking or some of the gadgets they’re using. Then again, it also depends on how much the brand is shown off! If someone types behind a laptop for over 3 minutes, I might notice the brand. Or if you keep showing the computer game box each time you show the kid’s room, I might see it’s Heroes V Especially if I was a fan of Heroes III and IV

But other than that, do you buy something just because it’s shown on a TV screen but not during advertisement breaks? Is it a more effective advertising method? I mean, really, would you switch to the Head & Shoulders shampoo just because it was used to kill aliens in a rather silly movie?

I for one think it happens as it happens to all advertising: we learn to ignore it and it’s just wasted money. Are there any successful campaigns? Do you know of any and have you ever bought something just because you saw it in a movie?

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Why is a hotel always full while the next door one is empty, although they offer the same services at comparable prices? Why does a certain video game convince millions to play it, while others struggle with a lot less buyers, although they are a bit cheaper? Why does an IT product sell, while others don’t, although they provide similar features? Why do you need an appointment made weeks in advance for some beauty salons and you need none for others, as their personnel seems to always be waiting for customers that never come?

It’s easy; people are not buying products and services only. They buy experiences which include those products and services. Everything else going on while they are researching, testing and buying is of ultimate importance, just as how they are treated after getting the product or service and they come back to either buy more or require assistance. Continue reading

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I have always been intrigued by the relationship Romanians have had with their car brand, Dacia. It is the only brand that still exists and that did not disappear after the Revolution that put an end to communism. But the way we’ve seen the brand, the way we’ve related to it or chosen to ignore it, makes for a very interesting story.

Dacias were not the best of cars during the communist period.  But they were one of the few types of cars you could actually get. Long lists and long waits came before any car purchase. And when I say long wait, I mean years. But then again, that gave you time to raise the money for it. The design was outdated, there weren’t that many options to choose from, and some relatives told me some now funny stories about how they prayed for their car to arrive with most of the parts on it.

After the Revolution, we finally had choices. And we went for them. Foreign cars, used at first, brought from nearby countries, Germany being the leading supplier. I grew up with high-school friends that made a business out of driving to Germany in one car and returning in three. They would work on them for a while, then resell them for some extra cash.

Old school Dacia, Sandero and Duster

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While browsing through my LinkedIn account, I just noticed this question about apps that allow you to schedule tweets. Some of the answers stated no one should ever schedule tweets, as it is spammy. Automation is bad, don’t do it. And I started wondering. Is it really spam? Or is it just a way to make work easier and give your followers a break? And the answer is, like always, it depends

I should first say I manage a few Twitter accounts. On some I schedule tweets, on others I don’t. On those who are there to provide news on a certain topic, I do schedule tweets. I usually find the news all at once and just sending them all out at ones is actually more spammy to some users than scheduling them throughout the day. That does not mean I ignore the conversation. I check the stream every couple of hours, check what others are saying, retweet, reply, thank people for their comments and retweets.

When it comes to blog post, a lot of what I write is scheduled. And when I set the publishing time and date, I also set the tweet. Basically because I tend to get caught up and I might forget. I do check it, I do interact, as I said before. And I really don’t think programming tweets is a form of spam.

When all your tweets are programmed and you are never there to talk, reply or answer questions, it is definitely spam. You are there to broadcast more or less forcefully whatever you please and you really don’t care what your followers have to say. But from that to saying any form of automation and of rendering your work fast and effective is spam is a long road to be traveled.

What bout you? Do you schedule tweets? Do you think it’s spam when others do it? Should we ban all automation, good or bad from social media? I say not, yet it all needs to be approached with great care. And over to you…

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