You give PR a bad name!

What’s the password?

Remember when we were little and were playing and we’d somehow end up locked on the outside? The other kids would ask us: “What’s the password?” and they would not let us come in unless we guessed it? Sometimes it would go on and on cause we had no idea what the password was…Well, back then it was funny!

Protecting your media section with a password? Not funny anymore! I have ran across several websites lately that had such a marvelous strategy, but this post reminded me of it and of my needing to address the issue.

First off, why on earth would you need such a password? We’re usually talking logos, hotel photos, press releases, company overview, management and team profiles. How exactly would these be misused. Continue reading

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The Obamas: You take the Gulf, we take Maine

It is great that Michelle Obama is advising US citizens to vacation in the Gulf. There are, in the end, thousands of miles of beaches that the oil has not touched yet. Getting involved in the effort to help local communities and the overall economy while still having a blast during your vacation is something to admire. An example to set that other will follow and make sure people are stronger than the oil spilt in their waters.

“It is vacation time.  Folks are looking for things to do with their kids, and this would be a great opportunity to do a few things — help this community, send a different message about the extent of the spill, and also think long term about how the rest of the country can help this economy and the folks down here,” Mrs. Obama said at the Panama City Welcome Center.

But is this PR move still brilliant when the Obamas themselves chose to vacation elsewhere, Maine to be precise? Isn’t taking your own advise proof that you believe in what you are saying and that you are also involved and doing, not just reciting PR speeches carefully crafted for you? Continue reading

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NY Times and the press release about nothing

If you’ve been in the PR field for a few days, you have heard at least one journalist complaining about bad press releases saying nothing and being sent to them in an attempt to get their attention. There are quite a few articles about effective press release writing complete with ebooks and hardcover books to help you get the hang of this important task: crafting a news release that works.

No wonder there have been some harsh reactions to the latest New York Times press release that says (almost) nothing new. After bragging on a few paragraphs about how their business section is the greatest they finally throw in some bits of info about a new column being launched.

I for one cannot imagine why you need a press release to announce the world how cool your paper is. Who are you sending the release to? Would you actually expect other newspapers to say how much cooler you are? Are you trying to impress young business people looking for info and mentors? Or are you trying to get some more ads on you website and in your print version and writing a release to convince companies they should do whatever to get some editorial or advertising coverage? Whatever the reason, it still is a bit lame. It’s still pseudo-news, it’s still time wasted saying nothing…

The fact it comes from the New York Times is even worse. You’d expect more for them! If they wanted to send such a material out, they could have done so to a business newsletter list. Add a list of top 10 reasons to advertise/invest in getting editorial coverage in the New York Times and throw in a discount for orders placed in the next few days and that’s still a way better idea than the said press release.

Head over to the PR Newser website and read the entire release text (if you have the patience) and the statement of NY Times’ PR reps explaining why they have issued the release and let me know what you think about this entire affair!

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When did common sense become the pleasant surprise of PR?

close-up of a boy making a faceYes, common sense! What we should really take for granted is becoming as rare as miracles. People are so hasty in pushing their own agenda that there’s no time for courtesy, for being nice instead of completely selfish and oblivious of the fact you’re addressing a human being.

Never mind the poor texts sent through email, blog comments and all other channels. Never mind the “what’s in it for me part”! That’s a whole other level of refinement. I really mean the basics of social interaction. Like saying hello, using someone’s name, saying thank you and goodbye. Yes, I am talking about making that other person feel a bit more valuable than just a blog name and an email address you’ve just ticked on a long xls file.

This is becoming so rare, it scares me. OK, you have no time to look for my name, although you can see it on every post I publish. I get the pressure of long to-do lists. But use a ” Hello” or a “Hi” or just “Good morning”! Thank me for allotting 5 minutes of my time to your email or message, then drop a copy/paste line such as “Best regards” or “Have a great afternoon!”.

Either PR people lack all common courtesy skills, or they think bloggers are vane, sub-human creatures that don’t need hellos, but need their ego-boosting pat on the back. Something like saying you chose them because they rank well on some fairly popular site. By the way, try to use a site they actually show up as top dogs on!

I tend to believe it’s the first theory, because such thoughtless messages are also sent to journalists, business partners, customers and whoever else they might come in contact with, not just to bloggers! I understand the fast-paced, Internet-bound world we’re living in has turned us into creatures talking in text message and instant messaging slang. But even on Twitter and messenger we stop to say hello!

Let’s return to the basics! Let’s be nice and thoughtful, act like human beings and have a tidbit of common sense! It’s good PR :)

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PR people, stop being sloppy and pay attention to details!

Checklist and pencilThe pressure is killing us, I know. Our clients want something done yesterday and all at the same time. I know it’s hard completing everything on time and making it perfect. But like it or not, the devil is in the details! So stop focusing on the major ideas only and pay attention to details as well. The reason is simple: not doing it and making little mistakes slip in makes you look sloppy! No one will care that you were all tired and stressed and the phone was ringing non stop. They will only care that you had typos in every paragraph of the text you have delivered.

I’ve happened to come across quite a few invitations, press releases and announcements, all hurried and sloppy-looking. Typos, text format inconsistencies, important details not mentioned, overlooking negative meanings that could be linked to a whole event concept, poorly chosen locations, you name it, they’ve got it! And this makes the PR people behind it look really bad, although they are quite good at what they do.

But coming up with the plan is one thing, implementing and delivering it is another. And the great ones do all of these steps perfectly. Think of it this way: your press release, your advertorial, your event invite, your email might get to your future customer. They won’t care about anything but the fact that their name might be misspelled in your next press release. Or that their event name will be trashed online. And they won’t be there to listen to excuses.

We’ve all been there and overlooked something. Have we all learned from it? Are we all paying more attention to such aspects? Unfortunately, no… But we could start today!

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