You might have an amazing product or service. You might have done a great job promoting it, everybody knows it, they can see it everywhere and new customers are likely to recommend it. But if the customer service you offer is faulty, say goodbye to repeat customers and to long term deals. Because no matter how good, affordable, innovative, useful your product is, there always are problems! In a perfect world, there wouldn’t be, but in ours, there are. And what happens when your customer has a problem is what turns your relationship with them into a long term one. Yet here’s where most businesses fail! Continue reading

Popularity: 10% [?]