When answering a customer support enquiry, when replying a reporter’s email or a fan’s request, when simply sending out a sales offer, anticipating the next move you need to make to help the customer is the secret to your impressive success.  You need to be able to predict what their next question will be and reply to it before they actually ask it.

Let’s consider a few examples to better support my statement: anticipating questions is a PR superpower and by extension a business superpower. Continue reading

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What I think you shouldn’t have missed last week…

There is no better way to start the week then reading last week’s best business, marketing and PR pieces! So let’s kick this week off with a few reading recommendations!

Guest blogger Lena West explores The Unfortunate Burden of Poor Social Media Examples on LipSticking, discussing how bad examples seem to weigh a lot more than the overwhelmingly numerous good examples of businesses using social media.

Do you know what the difference between reach, outreach and reaching out is? Liz Strauss explains it in a great piece, stressing the importance of reaching out and connecting with someone, building a valuable relationship.

Once again proving there are things to be learned and to be successfully applied to your business virtually anywhere, Karen Swim shares 5 Sweet Business Lessons from the Cake Boss. Continue reading

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What I think you shouldn’t have missed last week…

It’s been a rich week in the online world in what usefull business, PR and Marketing tips are involved. Here are a few must reads for you to kick start the week with:

Lip-sticking blog’s guest writer Chloe Spencer explains Why Teens Are Addicted to Facebook.

A scandal raising once again well known issues – is the media biased? how far should you go when a journalist has published something partially true about yourself? are journalists in the business of half-truths? Oracle CEO to Fortune Reporter: ‘Hey Jerk…your job is telling half-truths’ via PR Newswire. Continue reading

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The Expendables, a movie long awaited by many fans of the action genre and the action stars it features, has just hit the theaters and topped this weekend box office, cashing 36 million US dollars this weekend. For a film that got harsh reviews from everyone, the numbers tell a different story: people actually wanted to see it. And post-movie watching comments show they thoroughly enjoy it.

Why is the movie such a smashing success? The story has nothing really special and is not very thick either. The plot description on IMDb says it all: “A team of mercenaries head to South America on a mission to overthrow a dictator.” It’s an 80 million dollars movie in which all funds were spent on getting some once god-like action stars, some that are still on the wave of success and to orchestrate explosions, fights and lots of gun shooting. Continue reading

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As you arleady know, a while ago I debuted on Everything PR and have since become one of their regular writers. It’s been fun and challenging and I’d like to keep you updated with what I’m posting there. So I decided the best way was a monthly roundup (along with the tweets and Facebook shares that annouce my new articles). Here’s what I’ve been up to this month, hope you enjoy it!

Coca Cola’s New Social Media Model: Going for the Kill
Coca Cola has revealed its new social media model. It is called the 4P model, namely reviewing, responding, recording and redirecting. There’s nothing quite revolutionary behind the fancy naming, but it is a tested, well documented, experiment and success backed model to help them accomplish marketing and sales goals.

Vocus Launches New Social Media Monitoring Tool
Vocus has released a new and improved version of its social media monitoring software, the Summer ‘10 Edition. The new application focuses on monitoring and analyzing the massive amounts of online information spread across blogs, forums, Twitter, LinkedIn and other online communities, identify and help engage key influencers.

Vocus acquired free PR service Help a Reporter Out (HARO)
Following a recent release of their social media monitoring software, Vocus announced they had acquired Help a Reporter Out (HARO), a free service connecting bloggers and journalists with their sources, mostly small businesses and entrepreneurs. Continue reading

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